Terms and Conditions
By accessing our services, clicking "Agree," or submitting payment, you agree to be bound by the following terms and conditions:
1. Payment Terms
Upfront Deposit: Services require a minimum payment of 50% upfront, or payment in full, before any work begins.
Final Balance: If a 50% deposit is paid, the remaining balance must be paid in full prior to the final delivery or conclusion of services.
Non-Refundable Deposits: Deposits are non-refundable once work or remote diagnostic sessions have commenced.
2. Cancellation Policy & Timeframes
Cancellation by Client:
24+ Hours Notice: Clients may cancel a scheduled session up to 24 hours in advance for a full refund or to reschedule without penalty.
Less than 24 Hours Notice: Cancellations made within 24 hours of the scheduled start time will forfeit the 50% deposit or be charged a $50 Cancellation Fee (whichever amount is greater).
No-Shows & Same-Day Cancellations: If a client fails to show up, is unavailable at the scheduled time, or cancels after the work/remote session has begun, the full deposit is forfeited, and TrustedTech reserves the right to bill for any time already spent.
Cancellation by TrustedTech: TrustedTech reserves the right to cancel or reschedule appointments due to technical emergencies or unforeseen circumstances. In such cases, the client will receive a full refund or the option to reschedule at no extra charge.
3. Remote Desktop Access & Requirements
Required Software: To perform technical support services, the client must download and run AnyDesk (or another designated remote desktop application) on their machine.
Connection & Authorization: The client agrees to grant TrustedTech temporary remote access to their computer for the sole purpose of fulfilling the agreed-upon service. The client must remain near the device during the session unless explicitly advised otherwise.
4. System Security & Zero-Tolerance Policy
Unauthorized Access: Clients are strictly prohibited from attempting to initiate a connection to, access, probe, or breach any TrustedTech employee's personal or business computer, network, or server.
Immediate Termination: Any attempt to access a TrustedTech machine or network will result in the immediate termination of the service session.
Forfeiture of Fees: In the event of a security violation or unauthorized access attempt by the client, the job will be cancelled immediately, and the client remains liable for 100% of the total agreed payment (no refunds will be issued for any paid amount, and any remaining balance becomes instantly due).
5. Data Backup & Client Responsibility
Pre-Session Backups: It is the client's sole responsibility to back up all important data, files, and software before giving TrustedTech remote access.
No Data Liability: TrustedTech is not responsible for data loss, corrupted files, or pre-existing system vulnerabilities.
6. Limitation of Liability
TrustedTech provides services on an "as-is" basis and does not warrant that remote repairs will prevent future system failures or malware infections.
To the maximum extent permitted by law, TrustedTech's maximum financial liability for any claims arising from the service shall not exceed the total amount paid by the client for that specific service session.
7. Abandoned Devices & Unresponsive Clients
If a client becomes unresponsive or fails to provide necessary access/information to complete the job within 7 days of initiating payment, the project will be marked as completed, and all fees paid will be forfeited.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the labor laws of North Carolina/ United States of America, without regard to its conflict of law principles.